Security & Privacy Statement

We take the security of your data very seriously at aTalent. As transparency is one of the principles on which our company is built, we aim to be as clear and open as we can about the way we handle security.

If you have additional questions regarding security, we are happy to answer them. Please write to support@atalent.com and we will respond as quickly as we can.

Confidentiality

We place strict controls over our employees’ access to the data you and your users make available via the aTalent products, as more specifically defined in your agreement with aTalent covering the use of the aTalent product (“Customer Data”), and are committed to ensuring that Customer Data is not seen by anyone who should not have access to it. The operation of the aTalent product requires that some employees have access to the systems which store and process Customer Data. For example, in order to diagnose a problem you are having with the aTalent product, we may need to access your Customer Data. These employees are prohibited from using these permissions to view Customer Data unless it is necessary to do so. We have technical controls and audit policies in place to ensure that any access to Customer Data is logged.

All of our employees and contract personnel are bound by our policies regarding Customer Data and we treat these issues as matters of the highest importance within our company.

Personnel practices

aTalent conducts background checks on all employees before employment and employees receive privacy and security training during onboarding as well as on an ongoing basis. All employees are required to read and sign our comprehensive information security policy covering the security, availability and confidentiality of the aTalent product and services.

Compliance

ISO 27001: the information security system of aTalent is ISO 27001 certified on 2019 July. We understand the significance of protecting and handling client’s data, and aTalent is rigorously working on information security management system to further build trusts and reliability between our product and our valuable clients. 

Availability

We understand that you rely on the aTalent product and services to work. We’re committed to making aTalent a highly available service that you can count on. Our infrastructure runs on systems that are fault-tolerant, for failures of individual servers or even entire data centres. Our operations team test disaster recovery measures regularly and staff a 24-hour on-call team to quickly resolve unexpected incidents.

Disaster recovery

Customer Data is stored redundantly at multiple locations in our hosting provider’s data centres to ensure availability. We have well-tested backup and restoration procedures which allow for recovery from a major disaster. Customer Data and our source code are automatically backed up every night. The operations team are alerted in the event of a failure in this system. Backups are fully tested at least every 90 days to confirm that our processes and tools work as expected.

Network protection

In addition to sophisticated system monitoring and logging, we have implemented profound authentication methodlogy for all server access across our production environment. Firewalls are configured according to industry best practices and unnecessary ports are blocked by configuration with AWS various security groups.

Incident management & response

In the event of a security breach, aTalent will promptly notify you of any unauthorised access to your Customer Data. aTalent has incident management policies and procedures in place to handle such an event.

External security audits

We engage respected external security firms who perform regular audits of the aTalent product and services to verify that our security practices are sound and to monitor the aTalent product and services for new vulnerabilities discovered by the security research community. In addition to periodic and targeted audits of the aTalent services and features, we also employ the use of continuous hybrid automated scanning of our web platform.

Product security practices

New features, functionality and design changes go through a security review process facilitated by the security team. In addition, our code is audited with automated static analysis software, tested and manually peer-reviewed prior to being deployed to production. The security team work closely with development teams to resolve any additional security concerns that may arise during development.

aTalent also operates a security bug bounty programme. Security researchers around the world continuously test the security of the aTalent product and services and report issues via the programme.

Candidate and employee privacy information practices

We value candidates experience on product we provide and manage personal data of them with high priority. Along with candidate’s interaction, we will be collecting information including and not limited to candidate’s:

  1. Name;
  2. Contact information (phone number and email address);
  3. Education;
  4. Work experience and position title;
  5. Department;
  6. Work location;
  7. Basic information, such as location, nickname, language, profile photo.

  • The candidates of product are actual users of WeChat, Tencent. The candidates, along with their privacy information, will be automatically unsubscribe from product once they unfollow the WeChat account that associated with the product;
  • The product requests acknowledgement and consent from users on privacy information and data collection to proceed to further product services;
  • Candidates can modify their personal basic information collected by our product, regardless the number of times they have updated;
  • Candidates can withdrawal consent offered anytime they would like to do so, the system of the product should suspend the usage of such candidates’ privacy information within 24 hours. Should candidates have any concerns and withdrawal requests, please contact us via support@atalent.com. IT supporters will reply within 24 hours.
  • No privacy information and data will be used for any further sales and marketing activities.

In addition, aTalent carefully follows and complies with the personal privacy related laws and regulations (in particular to the China Cyber Security Law) when delivering products and services. Please refer to our Personal Information Security Specification for further details